POLICIES
General Information
Any access or use of RomanEmpire.com/shop signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at Roman Empire directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.
Payments
We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders.
Return & Exchanges
Returns or exchanges must be completed within 7 days of delivery as indicated by the customer’s provided tracking number, or within 7 days of being contacted for an In-Store Pickup. Roman Empire will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us at 2145645271 or email romandulinempire@gmail.com.
​
Roman Empire stands behind the quality, workmanship and materials of all our namesake products. If a product ever fails due to a manufacturing or material defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
​
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. Gift cards, both physical and digital, are final sale and cannot be returned for a refund. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Any missing materials, damage, or other deficiencies will be the customer’s responsibility and a return may be denied or penalized once inspected. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
​
All order refunds, where authorized by Roman Empire, will be processed in the cash value of the order. We are unable to provide refunds for orders paid by Bitcoin or any other payment type in Bitcoin (BTC).
​
Roman Empire does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.
Privacy
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
.