Frequently asked questions
What payment methods do you accept?
PayPall and all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro
What is your return/exchange policy?
Returns or exchanges must be completed within 7 days of delivery as indicated by the customer’s provided tracking number, or within 7 days of being contacted for an In-Store Pickup. Roman Empire will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us at 2145645271 or email firstname.lastname@example.org. Read details at our returns and exchanges policies
What are your shipping costs and delivery times?
Shipping costs are calculated based on the shipping location, shipping method and the value of your order. Note that these estimates do not include order processing times or potential customs delays and that they may be subject to fluctuation throughout the year.
What is general order processing time?
How do I file a claim for a lost, stolen, or damaged package?
I just placed an order, can I modify or cancel it?
How can I determine my size?
We try to give the best representation of sizing on our website as possible. Please refer to our Size Guides to find the best fit for you.
How do I stay updated with the latest news from Roman Empire?
You can learn more about us and stay connected by subscribing to our Email Newsletter and by following us on Facebook, Instagram or Youtube.